Digital transformation allows your organization to adapt to a changing business environment, meet sustainable growth goals and provides executive staff with the infrastructure they need to lead the company to success. However, if you forget about the employees actually working with the solutions day in and day out, you’re going to lose out on getting the most out of your investment. Use these five tactics to gain employee buy-in and get them to eagerly use your digitally transformed Power i AS/400 solutions.
Put Together a Compelling Sales Pitch for Digital Transformation
Think of employee buy-in as one of the most important sales pitches you need to do. Think about the ways that you get the best responses out of potential clients or trying to get budget room out of the executive team.
Start with the benefits. What changes for the better when their business processes and systems go through a digital transformation? When they can go their jobs faster and easier, they’re naturally going to want to hear more about the systems. Emphasize this information to get them onboard right from the beginning.
Be Responsive About Concerns
End-users are going to want to know details about how their experience changes when you bring in the new solutions or put new business processes in place. It’s important to anticipate as many questions as possible and have answers ready for the end users. It’s okay if you can’t cover all of their questions, but be upfront about it and promise to get the answers to them as soon as possible.
Explain What Success Looks Like
What will their daily job duties look like after a successful digital transformation? End users may feel overwhelmed when they think about a digital transformation effort in abstract terms. Solidify their vision and share what leadership sees when they reflect on the big picture of digital transformation, as well as what it looks like on a granular level for each team or employee. Get them excited about what you have planned for the future.
Strive for Accountability and Transparency During Digital Transformation
One of the biggest problems during a digital transformation is a lack of communication and information. Employees don’t know what to think if something goes wrong, or feel that they’re being left out of the loop. It’s easy for this situation to cause a lot of frustration, so it’s far better to avoid it in the first place. Be accountable, transparent and authentic throughout the digital transformation process. Set up a single point of contact for each team to get in touch with if they have questions or concerns. Make the front line employees feel involved in this transformation.
Make Sure to Keep Employee Buy-in Once You Have It
Employee buy-in is not a one-and-done deal. If you put in a lot of effort at the beginning of the digital transformation, but let things fall off to the side once the strategy is underway, you end up losing the end user support that you’re banking on. Make sure to continue your efforts throughout the process and gain valuable feedback each step of the way.
Employee buy-in can make or break your Power i AS/400 digital transformation. Make sure that you’re maximizing the chances that you get and keep employee buy-in with these tips.
Written by Grant Sojnocki
Grant Sojnocki, President of Able-One Systems, has extensive experience in executive and leadership roles at innovative technology companies such as IBM, Arrow Electronics, Neopost and Avnet. His positive outlook, passion and creative thinking skills serve him well when it comes to digital transformation, allowing him to deliver high-value solutions to Able-One Systems' clients.