Remote Managed Services
What is Remote Managed Services?
Training a skilled IT staff has become increasingly difficult, as employees build skills at an employer’s expense, only to leave the business for other opportunities. In many cases, smaller firms cannot justify the headcount of even one IT professional, and are challenged with finding the right individual that has the necessary breadth of skills. Able-One’s Remote Managed Services offers flexible options for remote IT support; from the desktop to the data centre. We realize each customer environment is unique and subsequently do not take a “one size fits all” approach.
How will I benefit from Remote Managed Services?
Reduced IT operations costs – Most Remote Managed Services contracts are considerably less expensive than the burdened cost of one full time experienced IT professional on staff. Access to multiple technicians and skill sets – It would be uncommon to find one IT professional whose skills would span the scope of your entire environment. With a Remote Managed Services contract with Able-One, you have access to any technician on our bench; support specialists – never generalists.
24x7x365 proactive monitoring of systems – It is quite common for Able-One to know of a system outage before our customer knows, especially after hours. We have experienced technicians on call 24×7, 365 days a year to assist when problems arise.
What is covered under Remote Managed Services?
Each Remote Managed Services contract is unique, just as every one of our customers is unique. A typical contract would include the following components:
- 24×7 remote monitoring
- Server and storage management
- Monitor memory, CPU and disk allocation
- Monitor key Microsoft services (Exchange, MS SQL, IIS)
- Windows security updates and patch management
- Anti-virus management (Sophos/Trend Micro supported)
- Active Directory/domain management
- Add/remove users
- Password resets
- Network infrastructure management
- Monitor routers/switches/firewalls
- Wireless access point/VPN management