Do you find yourself looking at tech-forward organizations implementing AI and assume that it has no place in your business? Early adoption has risks, and chances are you could wait for the first few companies in your industry to take those costly steps. However, AI is a completely different animal.
If you sit on the sidelines and fail to put together a plan for adopting AI, you may find yourself left behind without any way to catch back up. The AI is continually learning and processing new data. If you’re a few years behind your competitors when it comes to this technology, you’ll never be able to get ahead of their pace.
It’s time to think about ways that you can use AI to improve your organization and the way you do business.
Intelligent Process Automation
Many work hours are dedicated to administrative or repetitive tasks. In many cases, your staff are not performing the core skills that got them hired in the first place. Instead, they find themselves assigned to duties that don’t keep them engaged or give them room to grow.
Over time, your most talented people start to look for positions elsewhere. They love what they do, and they want a challenge. Spending most of their time on busy work is not what they signed up for. AI can reduce this frustration through intelligent process automation.
You may already use some form of process automation with your current solution, but they require strict rules and usually work best with straightforward workflows. When you incorporate AI into process automation, it can learn the type of data that you work with regularly, make connections between information sources, adapt to new workflows and improve efficiency in your organization.
Your organization has access to a lot of data, but it’s hard to stay on top of it and analyze it efficiently. When you have AI integrated into your infrastructure, you end up getting the help you need to leverage all of that information.
Predictive analytics is one type of AI implementation that’s designed to delve deep into your data. You don’t always know what to look for when you’re setting up an analytics tool, since determining the relationship between complex data sets may involve millions of data points.
The AI in predictive analytics looks at the historical performance of your business and tries to predict expected performance based on this information. Since it can go through data far more quickly than any human users, it’s capable of looking at any applicable information and trying to draw conclusions from it.
Another way AI can leverage your available data is by acting as a virtual assistant, both internally and externally. You’ve probably seen an external example in the form of chatbots for customer service. These bots use contextual clues and natural language processing to give customers the chance to ask questions and get support through a conversation. They don’t need to know any special commands to start the assistance process. While the chatbot may have a standardized menu available, it can understand many common questions.
One of the biggest benefits of this technology is the ability to free up your front-line support people. When they’re not fielding the basic queries that take up most of their attention, they can focus on giving excellent and thorough support to the people who have more complex issues to address.
You don’t need to be a high-tech company to benefit from the many uses of AI. Whether you want to improve your advertising campaigns or boost your customer satisfaction, AI has a place in your organization.